Privacy Policy

Privacy Policy

Hajar Travels (UK) Ltd

Trusted UK Hajj & Umrah Travel Specialists

Information We Collect

We collect only the data necessary to arrange and manage your travel services.

This may include:

• Passport copies with a minimum of 6 months validity
• Residence permits or biometric cards, where applicable
• Email address for booking confirmations and travel updates
• Mobile number for urgent communication
• Booking and travel details

You may unsubscribe from marketing communications at any time.

Payment Information

To process payments securely, we may collect:

• Cardholder name
• Card number
• Expiry date

Alternatively, we can provide a secure 3D payment link via email or WhatsApp.

We also accept bank transfers. All bank transfers must be made to our official company business account in the name of Hajar Travels (UK) Ltd. Bank details will only be provided through our authorized communication channels.

All transactions are protected using SSL (Secure Socket Layer) encryption to ensure safe and secure processing.

How We Collect Your Data

We collect your information when you:

• Make a booking
• Contact us via phone, email, WhatsApp, or website
• Submit travel documents
• Request information about our Hajj or Umrah packages

How We Use Your Information

Your data is used strictly for:

• Processing Hajj, Umrah, and travel bookings
• Issuing flight tickets and hotel confirmations
• Providing essential travel updates
• Meeting legal and regulatory obligations

To complete your booking, limited information may be shared with trusted partners such as:

• Airlines
• Hotels
• Visa authorities
• Ground transport providers

We never sell or share your personal data for marketing purposes.

Data Security & Protection

Protecting your personal information is a top priority.

Our security measures include:

• SSL-encrypted communication
• Secure internal systems
• Firewall protection
• Restricted access to authorized staff only
• Regular system monitoring and updates

We take appropriate technical and organizational steps to prevent unauthorized access, misuse, or loss.

Website Data & Cookies

When you visit our website, we may collect basic technical information such as:

• IP address
• Browser type
• Device information
• Cookies

This data helps improve website performance and user experience.

Cookies do not store sensitive personal information.

Media Uploads

If you upload images to our website, please ensure they do not contain embedded location data (EXIF GPS), as this information may be accessible publicly.

Website Comments

When visitors leave comments, we may collect:

• Information entered in the comment form
• IP address
• Browser details

This helps detect spam and maintain security.

If you use Gravatar, an anonymised version of your email address may be shared to display your profile image after comment approval.

Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have the right to:

• Request a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data where legally permitted
• Withdraw consent for marketing communications

Certain information may be retained where required by law or regulatory obligations.

Data Retention

We retain your data only for as long as necessary to:

• Provide travel services
• Meet legal requirements
• Maintain financial and booking records

Website comments and account data are stored securely and can be updated upon request.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.

The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

info@hajartravels.co.uk

Hajar Travels (UK) Ltd

UK Hajj & Umrah Travel Specialists